Privacy Policy

Ironworker Machine ("we," "us," or "our") operates ironworkermachine.com, an ecommerce store specializing in hydraulic ironworker machines, metalworking equipment, tooling, and industrial fabrication accessories. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

Information We Collect

Information You Provide

When you place an order, create an account, or contact us, we collect the information you provide, which may include:

Contact information: name, email address, phone number, and shipping address.
Order information: product selections, quantities, pricing, and transaction details.
Communication records: messages, inquiries, and support requests you send to us.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

IP address, browser type, device information, and operating system.
Pages visited, time spent on pages, and referring website addresses.
Cookies and similar technologies used to operate the shopping cart and analyze site usage.

How We Use Your Information

To process and fulfill your orders, including shipping and delivery arrangements.
To respond to your inquiries and provide customer support.
To send order confirmations, shipping notifications, and service updates.
To improve our products, website content, and overall shopping experience.
To detect and prevent fraud, abuse, and unauthorized transactions.
To comply with applicable legal obligations.

Sharing Your Information

We share your information only with the service providers necessary to operate our business and fulfill your orders, including:

Freight and parcel carriers (such as UPS, FedEx, and LTL freight providers) to deliver your equipment.
Payment processors to securely handle transactions.
Analytics providers to help us understand website usage and improve our services.

We do not sell your personal information to third parties.

Cookies

We use cookies and local storage to operate the shopping cart, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site functionality, including the shopping cart.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for the duration required by applicable tax and commercial laws.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal retention requirements.
Opt out of certain marketing communications.
Opt out of the "sale" or "sharing" of personal information as defined under applicable U.S. state privacy laws.

To exercise any of these rights, please contact us using the information provided below.

Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is intended for business and professional customers. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Information

If you have any questions about this Privacy Policy or need support, please contact us:

Phone: +1 (609) 233-4117
Email: info@ironworkermachine.com
Address: 671 Turquoise St, San Diego, CA 92109, United States
Business Hours: Monday–Friday: 9:00 AM–5:00 PM PST; Saturday & Sunday: Closed