Free Shipping Across the USA  ·  No Sales Tax  ·  Factory-Direct Pricing

Shipping Policy

Free shipping, every order, anywhere in the USA. We include freight on all machines, tooling, and accessories — there are no shipping charges at checkout.

Where We Ship

We currently ship within the United States only, to all 50 states. We do not ship internationally at this time.

Processing Time

Orders are processed within 1–3 business days of receipt, unless otherwise noted on the product page. Business days are Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

  • Large equipment and machines: 5–12 business days within the United States, depending on destination and freight carrier schedules.
  • Tooling, dies, blades, and accessories: 3–7 business days via ground parcel carriers.

Delivery times are estimates and are not guaranteed. Factors such as carrier delays, weather conditions, and remote destinations may affect delivery times.

How Orders Ship

  • Machines and large equipment ship crated and palletized via insured LTL freight carriers (such as UPS Freight, FedEx Freight, or comparable LTL providers). Due to the size and weight of ironworker machines and industrial equipment, freight shipping is required for most machine orders.
  • Tooling, dies, blades, and smaller accessories ship via ground parcel carriers (such as UPS or FedEx Ground).
  • You will receive tracking information by email once your order leaves our warehouse.

Freight Delivery & Appointment Scheduling

For LTL freight deliveries, the carrier will contact you to schedule a delivery appointment. Please ensure someone is available to receive and sign for the shipment. Freight deliveries are typically made during normal business hours, Monday through Friday.

Delivery Inspection

For freight deliveries, please inspect the crate and packaging on arrival before signing the delivery receipt. Note any visible damage on the delivery receipt before signing. If you notice concealed damage after unpacking, contact us within 48 hours with photos of the damage and the original packaging. Retain all original packaging until the claim is resolved.

Damaged Shipments

If your shipment arrives damaged, please follow these steps:

  • Note the damage on the delivery receipt before signing.
  • Take photographs of the damaged packaging and product.
  • Retain all original packaging and the damaged item.
  • Contact us within 48 hours at info@ironworkermachine.com or +1 (609) 233-4117 with your order number and photos.

We will work with the carrier to file a freight claim and arrange repair, replacement, or return at no cost to you for items damaged in transit.

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or local regulations. If we cannot ship an item to your location, we will notify you promptly.

Sales Tax

Our pricing is factory-direct with no sales tax added at checkout.

Cancellations

Orders may be cancelled before they ship. Once an order has shipped, it cannot be cancelled but may be returned subject to our Refund & Returns Policy. Contact us as soon as possible if you need to cancel an order.

Contact Information

If you have any questions about this Shipping Policy or need support, please contact us:

Phone: +1 (609) 233-4117
Email: info@ironworkermachine.com
Address: 671 Turquoise St, San Diego, CA 92109, United States
Business Hours: Monday–Friday: 9:00 AM–5:00 PM PST; Saturday & Sunday: Closed