Refund & Returns Policy

We want you running the right equipment. If something isn't right, here's how returns and refunds work.

Return Eligibility

Returns are accepted for eligible unused items in their original condition and original packaging within 30 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• You must contact us first to receive a return authorization and return shipping instructions.
• A proof of purchase (order number or receipt) is required.

Large Equipment, Custom & Special-Order Items

Hydraulic ironworker machines and large industrial equipment are inspected and tested before shipment. Due to the size, weight, and nature of these products:

• If a machine arrives damaged or defective, we will arrange repair, replacement, or return at no cost to you.
• Custom or special-order items may have restrictions on returns. Please contact us before purchasing if you have questions about a specific item's return eligibility.
• Return shipping for large equipment may require freight arrangements. We will coordinate with you on the logistics.

How to Start a Return

1. Email info@ironworkermachine.com or call +1 (609) 233-4117 with your order number and the reason for the return.
2. We will respond with return authorization and instructions, including the return shipping address.
3. Pack the item securely in its original packaging with all included accessories and documentation.
4. Ship the item as instructed. Keep your return tracking number.

Items returned without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days. Shipping costs, if any, may be deducted from the refund amount at our discretion, except where the return is due to our error or a defective product.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Provide photos of the damage and retain all original packaging.
• We will arrange repair, replacement, or return at no cost to you.

Exchanges

If you need to exchange an item for a different size, color, or model, contact us to arrange the exchange. Price differences will be adjusted accordingly.

Warranty

Machines carry a manufacturer warranty against defects in materials and workmanship. Tooling and consumables are covered against manufacturing defects. Warranty terms vary by product and manufacturer. Contact us for specific warranty information on any product.

Cancellations

Orders may be cancelled before they ship at no charge. Once an order has shipped, standard return procedures apply.

Contact Information

If you have any questions about this Refund & Returns Policy or need support, please contact us:

Phone: +1 (609) 233-4117
Email: info@ironworkermachine.com
Address: 671 Turquoise St, San Diego, CA 92109, United States
Business Hours: Monday–Friday: 9:00 AM–5:00 PM PST; Saturday & Sunday: Closed